#2. Print the shipping label and place it on the exterior of the box. No rma. Be sure to communicate with the team via the support page. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". ago. There's a good chance they'll take care of it because that's an exceptional. redeyemaster 512GB • 1 yr. Let me know if you still need help. drop off, to 02. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Select Battery storage mode. Mine booted up instantly, no issues. I already contacted Steam Support so please don't comment telling me to do it. The warranty process is fairly lengthy. • 2 yr. Seems like you either have to accept it or return it. Apr 8 (AM): Steam Deck Posted. my Steam Deck stopped charging after connecting it to an USB Hub. We'll see. Get appMar 4, 2022, 2:01 PM PST. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Yes, a technician can tell that's what happened. largelylegit. 1280 x 800 HDR OLED display. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. I still have no update and waiting for a new unit to be shipped to me. shipped to valve rma center in netherlands 08. It was delivered and signed for. You may be required to pay additional shipping costs. Step 1: Open up the steam deck by removing all 8 screws. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. I had to foot the shipping costs back to the US and use a freight forwarder to get. I got an RMA on my first one since the fan wasn't spinning up and it was causing thermal faulting. They basically said it’s a factory defect and it will get worse with time. List of troubleshooting. Be careful and take your time to make sure you don't accidentally copy the wrong way and wipe the deck by accident. even though ur deck is 99%, its not 100%. The switch is cheap but it requires soldering skills. Enter bios on power on (power + Vol+) with power supplier disconnected. Then I got a tracking email August 13th for my replacement steam deck. Using the D-Pad and A to select, navigate to "Setup Utility". Only hard rebooting the deck or using the steam button to close the game would stop the issue. . ago. I still have no update and waiting for a new unit to be shipped to me. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. my Replacement Deck has arrived. Reset unit to factory default settings. 14 day buyers remorse return policy. We don't have additional details to provide at this time. 30/03 -> Valve sent me a new Steam Deck. Donations are appreciated, but not necessary:paypal. It is just crazy how the issues with the steam deck are getting frequent, especially the backlight bleeds. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. Wait a few minutes, then plug the Steam Deck in using the provided power supply and turn on the Steam Deck. Go down and select Settings. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. 76561198296098152 Aug 28, 2022 @ 1:54pm. I know burn in takes extreme scenarios. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. • 2 yr. Video here. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. 14 day buyers remorse return policy. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. ) Push and hold the motherboard from the bottom towards the power button. Got it back and it also has a stuck pixel. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. My experience with RMA was good too (damage wasn't my fault) . My Steam Deck had an issue with the battery not charging past 53%. Unit arrived at warehouse (Netherlands) on April 4th. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. The Steam Deck should boot into the BIOS menu. ) Push and hold the motherboard from the bottom towards the power button. Will Steam Deck work with PC VR headsets? While technically a PC VR headset can be connected, the Steam. I still have no update and waiting for a new unit to be shipped to me. - Deck finally arrives. Anyone knows when they will ship my bew steam deck if they received mine 9th. Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. The Steam Deck should boot into the BIOS menu. Steam initiated an RMA. #1. Remember there are a lot of people sending support tickets so it will take a bit to respond to them all. Steam initiated an RMA. I hope Valve gives you a real answer. So basically I will have 3 choices:. Unit arrived at warehouse (Netherlands) on April 4th. Bad RMA experience - UK. Of course this was during the queue and as of now there’s no more queue but I. All rights reserved. To. Leave the deck on this screen until it dies on its own. Rumble motors are in controllers like Xbox or playstation. The system will not go to sleep in this mode. ago. You should see the Steam Deck power off, and the power LED will blink three times to. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. 3. Your Steam Deck should now power down into storage mode. Let it FULLY charge from 0% all the way back up to full while it stays off; This should take approximately 5-8 hours. EDITED: 04. 2. my_lesbian_sister_gf 64GB - Q4 • 7 mo. 1. SPARTAN VI said: Wife and I got our Decks today. how long have you waited to get your RMA? I am based in Germany. I was looking into the same. 4" Diagonal display size. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. Rebooting may take some time after an update, but this can often fix any problems you were having. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. my new friendSo. Unit arrived at warehouse (Netherlands) on April 4th. At the time I got the deck, I assumed it was a steam in the material and ignored it. They were difficult months indeed. ago. The Steam Deck is on its way to Valve, I'm from Austria by the way. If you have any other questions in the meantime, please let us know. ago. put it into battery storage mode, then wake with charger like then it arrived. I truly think you'll be fine. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. RMA & United Radio, Inc. Yeah, you can't RMA if you "don't like the color" of the Deck at all. At least everything I set up on deck is relatively easy to set up again I did a factory reset yesterday. These orders will start shipping on December 17th. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. - Steam Deck arrives at their warehouse in IL on May 20th. Valve was really quick and after 3h I had my DHL shipping label for return. Am I screwed with my deck? : r/SteamDeck - Reddit. even though ur deck is 99%, its not 100%. I sent my deck out on the 30th and they received it on the 2nd of December. Steam Deck RMA time question. Move over to right side and select line that says Steam Deck. As I did with the first faulty Steam Deck, I packed up the unit, included the paperwork in the plastic pouch already on the box, stuck on the shipping. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. You will receive instructions about how to conduct your return once the. ( Yes, I know, some of you are scared. Steam initiated an RMA. Regardless its definitely RMA time. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. I like many others I was one of the unlucky new Deck owners who experienced constant freezing/crashing when opening games after receiving the device. © 2023 Valve Corporation. " "We're happy to announce that Steam Decks will start shipping in Japan, South. ) Re-insert or tighten the screws holding the motherboard. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. October 12th - Product repair complete and ready to ship your items, tracking information provided. Steam Deck > General Discussions > Topic Details. Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. Steam initiated an RMA. " "We're happy to announce that Steam Decks will start shipping in Japan, South. 3. We are happy to announce today that our new Steam Deck repair centers are now open. . iFixit plans to start offering Steam Deck replacement parts this summer, iFixit’s Kevin Purdy tells The Verge. 1. I still have no update and waiting for a new unit to be shipped to me. my Steam Deck stopped charging after connecting it to an USB Hub. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). Hold Volume+ and press the power button once to boot into BIOS. I already contacted Steam Support so please don't comment telling me to do it. The first one had mushy triggers and an enormous stick drift on the right stick. Steam Deck RMA process in the UK. they may let you pay for a repair though. Thanks all. Yes, my timeline: RMA sent to FedEx 3/8. 2. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. First time builder. give or take a year. It's like any other product or store you have ever bought anywhere. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. 24/03 -> 8AM I sent the Steam Deck through DHL. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. The Steam Deck I purchased from my former co-worker had its touchpad stop working, In my case, I had to provide at least a transaction number or the steam username of the original buyer. #15. All rights reserved. Sign in to your Steam account to review purchases, account status, and get personalized help. my Steam Deck stopped charging after connecting it to an USB Hub. invision2212 Oct 15, 2022 @ 3:52pm. Same, just got my third RMA yesterday and it's still having issue. My fix is only applicable if the bumper switches aren't defective, in which case you will have to RMA your device. dude, forget about the deck for a few minutes and buy a lottery ticket. So I notified Steam, who quickly sent me an RMA. Yesterday I came home and found the steam deck laying on. Related. Best. ago. 7. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. 3. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. They opted to repair the last time. All trademarks are property of their respective owners in the US and other countries. © 2023 Valve Corporation. Unit arrived at warehouse (Netherlands) on April 4th. - Get an email saying Steam Deck's ready to ship on June 1st. I'm from Europe, and I'm slipping into the third week after sending my rma and zero info since it. They have it. It's doubtful steam will RMA as it was damaged by you . 30: New steam deck is sent to me (too bad they use GLS again). Literally nothing happens when using them. Those RMA'ing Decks have see around the same turn around times. - Send out my Steam Deck on May 18th. . delivery. 2. 9,031. I read many threads about people reviewing their unit, and I think something is wrong about mine. pingus25 64GB - December • 1 yr. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. Such as with monitors, it can differ slightly from others of the same model. bring your phone with the email in case they need to scan the barcode from the email. Restart the Steam Deck again. I still have no update and waiting for a new unit to be shipped to me. Photo by Vjeran Pavic / The Verge. Day 1 steam deck compared to my RMA replacement. When I went to lower the price eBay told me to list it at $940 because that was the average going price. 1. I likely have more repair experience than most technicians at their depot (30+ years). It happened yesterday at 10. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. My new deck works perfectly. Requested an RMA Thursday 19th, received RMA email Friday 20th. Steam Deck RMA Circus. Its companion button, on the bottom right, works normally no matter what. I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. but nothing so far. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Got it back and it also has a stuck pixel. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. If you find an answer, please leave a comment on. We are happy to announce today that our new Steam Deck repair centers are now open. The glue between those layers is supposed to be strong enough to keep it from forming those bubbles in the first place, so air bubbles can't exactly move freely. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. sachitgul • 8 mo. 30: New steam deck is sent to me (too bad they use GLS again). TheBlack_Swordsman. Oriax Dec 22, 2022 @ 2:04pm. I still have no update and waiting for a new unit to be shipped to me. All time are EST, and I am located in Michigan. But if just by opening and replacing it voids it, then that's a bit unfair. Deck received 8/1 died that evening just downloading games no power at all. I exited the game and. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. They just need to transfer the warranty to you if they registered it. 1 year manufacturer warranty that covers defects. - Contact Steam Support on May 16th. The Steam Deck should boot into the BIOS menu. When can I expect to receive my replacement?Could be, but I feel like that's at least partially balanced out by its repairability. Repairs for issues covered by warranty are free of charge. My 2nd dead pixel steam deck has arrived, I talked with them and given the new delays they provided (about 3 weeks total to get a new device, that very well could have a dead pixel like the 2 previous ones as far as I'm concerned); I asked to be able to send it back in the next 12 months for an exchange if I decide to, and they apparently accepted. * Now here is where we are going to deviate a bit from the steam support advice. 1. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. I still have no update and waiting for a new unit to be shipped to me. Budget is $1300Step 1 Prepare your device. Help is also available if you can't log in, need to reset your password, or recover a hijacked account. But after a couple of weeks the power button became less and less responsive. my Steam Deck stopped charging after connecting it to an USB Hub. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. Last edited by @R+5 ; May 27, 2022 @ 11:08am So. Expect that the return will be confirmed next week. Either way, don't be surprised if a few days go by. Shitty service IMO. Steam Deck: On bottom-right rear surface. 04. With all these steam deck issues and the long wait (after q3) I have literally lost interest and enthusiasm. 7. I dropped off my package Tuesday, November 7th at 12pm. Sent it to Steam on Saturday the 21th. That is completely unacceptable as far as I'm concerned. I think the RMA process is terrible. October 11th - Steam support email explaining they had received my repair and the RMA process had begun. And what to do if you end up with a broken version of. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). NOT a good idea to hardware mod the deck at this time if ur uncomfortable doing so, when you can RMA. : (. Try letting the steam deck completely drain the battery, it may solve the problem. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. Include the following items inside the box: RMA instruction sheet, bar code up. And now that I've sent it out, they told me it would take 3-5 days to process. Would love a easy backup solution as opposed to a start. 18:30: the steam deck has finally been delivered to steam, I’ve updated the steam rma thread saying that I’ve received the confirmation about the package being delivered and they answered like this: “Thanks for following up with us. Took about 2 weeks after I sent back my deck to get a new one. On July 15, Valve officially revealed its long-rumored handheld gaming PC, called the Steam Deck. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. So I had to contact Steam and set up an RMA. 3. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. I see many people having trouble with Wifi randomly shutting off oot of the box. Removing the battery cable when accessible. It didn’t actually get picked up. Wi-Fi 6E. I still have no update and waiting for a new unit to be shipped to me. I have no idea what valve are doing with it at the moment unfortunately. 4" HDR OLED screen, WIFI 6E, 512GB/1TB). Try to message Steam Support about it already as they will take plenty of time to start the RMA process. Tech Support. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. my Steam Deck stopped charging after connecting it to an USB Hub. how long have you waited to get your RMA? I. TekSone 512GB - Q4 • 8 mo. Choose Battery storage mode, and confirm. arrived at rma center dude, forget about the deck for a few minutes and buy a lottery ticket. Total time was about 2 weeks. Re image, shipment mode, editing power options in Desktop. how long have you waited to get your RMA? I. Print the shipping label and place it on the exterior of the box. The few posts I found indicated that an RMA was the only solution, so I reached out to steam. • 2 yr. Nonetheless I sent it back. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. iFixIt can get me parts overnight, and the repairs are less than an hour. They sent me back a brand new sealed device and they were very quick about it too. Steam Deck > General Discussions > Topic Details. their queue is getting overwhelmed by requests related to steam deck delivery each week when new batch of decks. Unit arrived at warehouse (Netherlands) on April 4th. Now they request very personal information like full phone number and address. These orders will start shipping on December 17th. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. Eaten By A Dream Dec 12, 2022 @ 11:29pm. Steam Deck RMA process in the UK. I still have no update and waiting for a new unit to be shipped to me. Donations are appreciated, but not necessary:paypal. They received my steam deck today. ago. Opened it, made sure everything was sealed, and that everything was there. Your worrying for nothing, yes it’s a possibility but a very low possibility that something is wrong with your new Deck. The initial response to my request for warranty / RMA claim was : try the community forums and see if other users can help you. 1. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. List of troubleshooting. In some regions, you will also need to attach other documentation. Screen spots w/ 512GB model - Not what I thought (my RMA experience) Before getting my SD, I had read all the stories about spots on the screen. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. shipped to valve rma center in netherlands 08. Day 2 I loaded up 'Gloomwood' which is a steampunk, first person, stealth game with lots of dark shadows. This was already concerning as I did not want my new one repaired, rather it should be a new one. jp ". Where in the EU can buy a replacement motherboard and please don't suggest me to RMA because this is my own fault and doing that is just wrong. Buy it with a credit card that gives you an extra 1 year warranty. You should only include your PSU if you are returning your device for a charging issue. So basically, every time you open the Deck, it loses. Premium anti-glare etched glass. So I received my new deck, and at first glance everything appeared fine. Can Steam Deck be used as a PC controller? Yes, you can connect your Steam Deck to a PC via Remote Play and use it as a controller. com my Steam Deck stopped charging after connecting it to an USB Hub. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. Received UPS shipping return label on Monday - shipped it the same day. great. avoid buying used decks. EU 512GB 18. wait for your new deck. blackbalt89 • 1 yr. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in. Contacted support, got RMAed, no problem. It only works if you press the middle of the bumper. Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. Leave it charging for a while and try again. Steam shipped replacement 11/05/2022 Will update on if it's a new. Notes: Unable to duplicate customer's complaint. YMMV. Pretty sure its in the BIOS, but you need to be able to press the power at least once :D. The Steam Deck is on its way to Valve, I'm from Austria by the way. We don't have additional details to provide at this time. 07. Amarand Agasi Nov 27, 2022 @ 1:21pm. Unit arrived at warehouse (Netherlands) on April 4th. We are happy to announce today that our new Steam Deck repair centers are now open. You also need to reset the OS. The right one vibrates nicely and click is "satisfying". No company ever asked me to provide full contact details to initiate an RMA process before.